Starr Motors Coronavirus Information & FAQ

Yes, Starr Motors is open right now!

At this time, you're still welcome to visit us at our Dodge dealership in Suffolk, though we do have limited hours in the showroom. Our car dealership is open Monday through Friday from 8 a.m. to 6 p.m. and Saturday from 8 a.m. to 5 p.m. If you choose to visit us, please know that all of us at Starr Motors consider the health and safety of our customers and employees a top priority. Therefore, we have new practices and sanitation measures in place so you can feel confident in our environment.

We are doing this in accordance with the stay-at-home order for the state of Virginia. If you can't come directly to our dealership for new and used Jeep sales, we can still come to you! You're welcome to contact Starr Motors via email, or you can give us a call at (757) 653-5729. We'll bring the car-buying experience to you, with an at-home test-drive or at-home delivery.

Yes, you can buy a car from Starr Motors right now.

Our website, like our phone lines and inboxes, will always be open. Starr Motors is committed to serving the local Hampton Roads community any way we can during this pandemic, so we're making it easier than ever to upgrade to a new car while practicing recommended social distancing techniques. If you're interested in buying a new Jeep or used car for sale right now, we encourage you to make an appointment for us to deliver a vehicle right to your door. Whether you're interested in buying or leasing a new Chrysler, you'll get peace of mind knowing we'll deliver it to you for a test-drive or after the purchase.

If you choose to have a car delivered to you, know that all of our vehicles are properly cleaned and sanitized per the guidelines we've received from local authorities. Our staff is trained on the best practices for social distancing to ensure every interaction is safe.

Learn more about Starr Motors' delivery service here.

Since auto repair shops are essential businesses in Virginia, Starr Motors is open and accepting service appointments right now.

Our Suffolk service center is fully staffed and ready to tend to all your routine and critical auto repair essentials.

Yes, Starr Motors is open for service. Auto repair shops are essential businesses, so we will continue to remain open unless instructed differently by authorities. Our service hours have not changed; we’re still open six days a week. The Starr Motors service center is open Monday through Friday from 7:30 a.m. to 4:30 p.m. and Saturday from 7:30 a.m. to 4:00 p.m.

Whether your check engine light is on or you simply want to take care of routine maintenance, you can trust our service center in Suffolk for reliable auto repairs nearby. We can take care of Jeep oil changes, brake repairs, battery replacements and more! Plus, we're making it easier than ever to get the quality car repairs you need because we'll come to you. We're currently offering service pick-up and delivery if you'd prefer that we come to you and to allow for safe social distancing. If you'd like to schedule a service appointment or learn about the current Starr Motors hours, just give us a call at (757) 774-8006.

Yes, Starr Motors is happy to deliver to you.

To protect both our customers and our employees, the entire team at Starr Motors is practicing safe social distancing. However, we are working and we're ready to tend to all your auto sales and service needs. If you're interested in buying a vehicle from us, our team would be happy to bring you the car, truck or SUV you've been eying so you can take a test-drive. If you'd then like to buy the car, we'll talk to you about our new Ram specials so we can get you behind the wheel as soon as possible.

Here at Starr Motors, there's nothing more important to us than the health and safety of our customers and employees. In addition to our regular cleaning schedule, we are taking steps to protect our community, including:

• Increasing the number of times our dealership is cleaned daily.
• Sanitizing high-touch areas frequently, including door handles, chairs, desks and phones.
• Disinfecting our vehicles before and after test-drives, including high-touch areas like door handles, key fobs, steering wheels and gear shifts.
• Ensuring that all our employees are washing their hands frequently and using hand sanitizer in between washings. 
• Instructing any employee who does not feel well or is experiencing symptoms to stay home from work, and encouraging customers who do not feel well to reschedule their appointments or speak with us remotely.
• Postponing any business-related travel, including meetings and vendor visits. 

If you're using your car for errands like grocery store runs or any other purpose, it's important to sanitize it frequently to prevent the spread of coronavirus. Not sure how to disinfect your car? We recommend the following measures:

• Wash your hands; put on disposable gloves (if available) before you begin sanitizing your car.
• Use a mild dish soap or other common household disinfectants to scrub high-touch areas like the dashboard, steering wheel, touchscreens and door handles.
• If you have space and supplies, consider keeping disinfecting wipes in your car for more frequent wipe downs.
• Not sure how to clean leather seats in a car? You can use any type of leather cleaner. Be sure to use a microfiber cloth to avoid scratching the leather!