Starr Motors

2584 Pruden Blvd
Directions Suffolk, VA 23434

  • Sales: (888) 434-8238
  • Service: (888) 902-3704
  • Parts: (888) 470-5101

Vehicle Protection Plans

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Peace of mind - it's the bottom line. With Protective, Starr Motors offers a promise that a customer is protected in the event of a covered mechanical breakdown. With more than 50 years of experience, we've established ourselves as a trusted industry leader offering a variety of vehicle protection plans that benefit our customers.

In addition to offering a range of vehicle protection plans for new and pre-owned vehicles, we also offer limited warranty programs, GAP and credit life and credit disability insurance. Many of our vehicle protection plans include emergency roadside assistance, towing and rental vehicle coverage.


Service Contracts

CostGuard offers coverage for both new and pre-owned vehicles.

Product highlights include:

    Three levels of named component coverage
        An exclusionary level of coverage
            Eligible vehicles include those up to 10 prior model years
            Coverage terms up to 7 years/100,000 miles  
    CostGuard WRAP is designed to wrap around manufacturer coverage programs. Program highlights include:
        A named component level of coverage
        An exclusionary level of coverage
        Coverage terms up to 10 years/100,000 miles

Program Highlights
          
Three levels of named component coverage

  • An exclusionary level of coverage
  • Eligible vehicles include current + 9 model years
  • Coverage terms up to 7 years/100,000 miles
  • Dealer profit participation reinsurance and retro
    programs available
  • Deductible options include $50 (disappearing), $100 and
    $200 per repair visit
  • Transfer benefit
  • Costguard Complete WRAP and Plus WRAP coverage available
  • Additional benefits include: towing, jump-start, flat tire change,
    vehicle fluid delivery, lockout assistance, rental and hotel/motel
    reimbursement

Coverage Levels

Powertrain

  • Gasoline/Diesel Engine:
     Cylinder block, heads, all internally lubricated
    parts including: pistons, piston rings and pins, crankshaft and main
    bearings, connecting rods and rod bearings, camshaft and bearings,
    pushrods, rocker arms, timing chain/belt and gears, tensioner assembly, valves,
    valve springs, seats and guides, valve push rods and lifters, followers, oil pump,
    primary fuel pump, fuel injection lines/rails, nozzles, injection pump, manifold
    absolute pressure and mass airflow sensors, manifolds, flywheel, ring gear, flex
    plate, core plugs, harmonic balancer, valve covers, timing cover, oil pan, vacuum
    pump, engine mounts, water pump, seals and gaskets (for covered
    components). Rotary engine: All parts listed above for gasoline engine, plus
    rotor seals, rotor chamber, eccentric shaft and bearings, and all other internal
    parts of a rotary engine.
  • Transmission:
    Transmission case, all internally lubricated parts
    including: bands, clutch pack, gears, pumps, shafts, shift forks, shift
    rails, synchronizers, solenoids, torque converter, bell housing, vacuum
    modulator, seals, gaskets, transmission mounts and transmission pan. Includes
    transfer case, all internally lubricated parts, as well as seals and gaskets (for
    covered components).
  • Front/Rear-Wheel Drive:
    Axle/final drive housing, all internally
    lubricated parts, axle shafts, differential cover, universal joints and
    yokes, constant velocity and double offset joints, wheel bearings, drive
    shaft center bearings, propeller shafts, locking hub mechanisms, seals and
    gaskets (for covered components)

Basic Coverage includes components listed in Powertrain as well as:

  • Steering:
     All internally lubricated parts in the steering box as well as rack
    and pinion component, power steering pump and power cylinder, seals
    and gaskets (for covered components). The steering box is covered only
    when damaged by an internally lubricated part covered under the contract.
  • Air Conditioner:
     Evaporator, condenser, compressor, compressor clutch,
    seals and gaskets (for covered components only)
  • Front Suspension:
    Upper and lower-control arms, control arm shafts
    and bushings, king pins and king pin bushings, ball joints, front-spindles,
    front-wheel bearings, seals and gaskets (for covered components only)
  • Brakes:
    Master cylinder, calipers, power booster, wheel cylinders,
    hydraulic lines (metal only) and fittings, seals and gaskets (for covered
    components only)
  • Electrical:
    Alternator, voltage regulator, windshield wiper motor, manual
    switches, starter motor, starter solenoid and ignition module
  • Plus Coverage includes components listed in Basic as well as:
  • Steering:
     Control valve and cylinder, cooler, lines (metal only), main and
    intermediate steering shafts and couplings
  • Heater and Air Conditioning:
    Receiver/dryer, idler pulley, tensioner
    assembly, field coil, accumulator, temperature control programmer, power
    module and seal, A/C high/low pressure compressor cutoff switches,
    pressure cycling switch, heater core and heater A/C blower motor
  • Front/Rear-Suspension/Struts:
     Steering knuckles, spindle supports,
    stabilizer shaft, bushings, rear-wheel bearings and struts (excluding cartridge)
  • Brakes:
    Proportioning valve, ABS sensors, modules/computers and wiring
  • Electrical:
     Distributor, main engine wiring harnesses, windshield washer
    pump, electronic level control compressor (including sensor and limiter
    valve), power window motors and gears, power door locks, convertible
    top power motor, fuel management controls (including modules and sensors),
    ignition management controls (including modules and sensors), electronic and
    standard instrument clusters, compass, thermometer, automatic temperature
    control, keyless entry system, power antenna, power seat motors and adjusting
    mechanisms, electronic driver information display/module, speed control and
    cruise control: module and electronic servo/transducer and amplifier.
  • Cooling and Fuel:
    Radiator, radiator fan, fan clutch and motor,
    fuel tanks, fuel lines (metal only) and fuel sending unit

Costguard Complete (Exclusionary)

Costguard Complete is an exclusionary level of coverage that protects all vehicle
components on new and pre-owned vehicles (including components listed in all
previous coverage levels) against the cost of breakdowns due to mechanical
defects, subject to specified exceptions.

Exceptions and excluded components are summarized below.*

  • Vehicle misuse, commercial use, racing and vehicle alterations
  • Damage caused by a non-covered part or an external force or event
  • Routine maintenance, leaks and noises
  • Repairs or replacements that are unauthorized, for performance
    enhancement, or subject to a manufacturer's warranty, manufacturer's
    recall or other coverage
  • Any vehicle retrofitted with aftermarket equipment to use alternative
    fuels including but not limited to: LPG, CNG, methanol, ethanol, or RFG
  • The following components are among those explicitly excluded:
    batteries, body and trim items (including adhesives and convertible tops),
    fasteners, nuts, washers and bolts, frame, upholstery/seat frames, seat
    belt assemblies, air bag system and components, glass, sheet metal,
    weather strips, shocks, cellular phones and other convenience items,
    equipment not installed by the manufacturer, belts, brake drums and
    rotors, exhaust pipe system, catalytic converter, friction materials, valve
    grinding, hoses, light bulbs, lubricants, manual transmission clutch disc,
    throw out bearing, pilot brushing and clutch components, spark plugs
    and wires, wiper blades, alternative fuel systems, tires (unless covered
    under Emergency Road Service), paint, bright metals, sealed beams,
    headlight assemblies, taillight assemblies and CHMSL stop lamp
    assemblies. All electric powered or hybrid fuel parts and components.
  • A complete list of exclusions appears in the vehicle service contract.

 

Additional Benefits*

  • Towing to the nearest qualified repair facility
  • Jump-starts to charge a weak or dead battery
  • Flat tire changes in the event of a flat tire
  • Vehicle fluid delivery to provide gas or fluids
  • Lockout assistance to unlock a vehicle
  • Rental reimbursement in the event of a mechanical breakdown
    of a covered part
  • Hotel or motel reimbursement in the event of a mechanical
    breakdown of a covered part
  • Transfer benefit if vehicle is sold while the service contract is still active

*All plan benefits are subject to maximum reimbursement limits, may not be available in all states and
may be different for each vehicle protection plan. Please see your service contract for all details.

Contact Us

Starr Motors
757-539-0214
Aftermarket@StarrMotors.com


WRAP Coverage

Program Highlights

A named component level of coverage

  • An exclusionary level of coverage
  • Terms to match most manufacturers warranty
  • Coverage terms up to 10 years/100,000 miles
  • Dealer profit participation reinsurance and retro
    programs available
  • Deductibles options include $50 (disappearing), $100 and
    $200 per repair visit
  • Transfer benefit
  • Additional benefits include: towing, jump-start, flat tire change,
    vehicle fluid delivery, lockout assistance, rental and hotel/motel
    reimbursement

WRAP Coverage Level


CostGuard Plus WRAP

  • Electrical:
    Alternator, voltage regulator, windshield wiper motor,
    manual switches, starter motor, starter solenoid and ignition
    module, distributor, main engine wiring harnesses, windshield
    washer pump, electronic level control compressor (including sensor and
    limiter valve), power window motors and gears, power door locks,
    convertible top power motor, fuel management controls (including
    modules and sensors), ignition management controls (including modules
    and sensors), electronic and standard instrument clusters, compass,
    thermometer, automatic temperature control, keyless entry system,
    power antenna, power seat motors and adjusting mechanisms,
    electronic driver information display and module and speed control

    Steering: All internally lubricated parts in the steering box as well
    as rack and pinion component, power steering pump and power
    cylinder, seals and gaskets (for covered components) control valve
    and cylinder, cooler lines (metal only), main and intermediate steering
    shafts and couplings. The steering box is covered only when damaged by
    an internally lubricated part covered under the contract.

    Front/Rear-Suspension/Struts: Upper and lower-control arms,
    control arm shafts and bushings, king pins and king pin bushings,
    ball joints, front-spindles, front-wheel bearings, seals and gaskets
    (for covered components). Steering knuckles, spindle supports, stabilizer
    shaft, bushings, rear wheel bearings and struts (excluding cartridge)
    Brakes: Master cylinder, calipers, power booster, wheel cylinders,
    hydraulic lines (metal only) and fittings, seals and gaskets (for
    covered components only), proportioning valve, ABS sensors,
    modules/computers and wiring
    Cooling and Fuel: Radiator, radiator fan, fan clutch and
    motor, fuel tanks and fuel lines (metal only) and fuel
    sending unit

    Air Conditioning and Heater: Receiver/dryer, idler pulley,
    tensioner assembly, field coil, accumulator, temperature control
    programmer, power module and seals, A/C high/low pressure
    compressor cutoff switches, pressure cycling switch, heater core and
    heater A/C blower motor, evaporator, condenser, compressor,
    compressor clutch, seals and gaskets (for covered components only)


Costguard Complete WRAP (Exclusionary)

Costguard Complete WRAP is an exclusionary level of coverage that protects all
vehicle components on new and pre-owned vehicles (including components
listed in all previous coverage levels) against the cost of breakdowns due to
mechanical defects, subject to specified exceptions.

Exceptions and excluded components are summarized below*.

  • Vehicle misuse, commercial use, racing and vehicle alterations
  • Damage caused by a non-covered part or an external force or event
  • Routine maintenance, leaks and noises
  • Repairs or replacements that are unauthorized, for performance
    enhancement, or subject to a manufacturer's warranty, manufacturer's
    recall or other coverage
  • Any vehicle retrofitted with aftermarket equipment to use alternative
    fuels including but not limited to: LPG, CNG, methanol, ethanol, or RFG
  • The following components are among those explicitly excluded:
    batteries, body and trim items (including adhesives and convertible tops),
    fasteners, nuts, washers and bolts, frame, upholstery/seat frames, seat
    belt assemblies, air bag system and components, glass, sheet metal,
    weather strips, shocks, cellular phones and other convenience items,
    equipment not installed by the manufacturer, belts, brake drums and
    rotors, exhaust pipe system, catalytic converter, friction materials, valve
    grinding, hoses, light bulbs, lubricants, manual transmission clutch disc,
    throw out bearing, pilot brushing and clutch components, spark plugs
    and wires, wiper blades, alternative fuel systems, tires (unless covered
    under Emergency Road Service), paint, bright metals, sealed beams,
    headlight assemblies, taillight assemblies and CHMSL stop lamp
    assemblies. All electric powered or hybrid fuel parts and components.
  • A complete list of exclusions appears in the vehicle service contract.


Additional Benefits*

  • Towing to the nearest qualified repair facility
  • Jump-starts to charge a weak or dead battery
  • Flat tire changes in the event of a flat tire
  • Vehicle fluid delivery to provide gas or fluids
  • Lockout assistance to unlock a vehicle
  • Rental reimbursement in the event of a mechanical breakdown
    of a covered part
  • Hotel or motel reimbursement in the event of a mechanical
    breakdown of a covered part
  • Transfer benefit if vehicle is sold while the service contract is still active

*All plan benefits are subject to maximum reimbursement limits, may not be available in all states and
may be different for each vehicle protection plan. Please see your service contract for all details. 

Contact Us

Starr Motors
757-539-0214
Aftermarket@StarrMotors.com


GAP Insurance Highlights

          Available for new and pre-owned private
          passenger financed vehicles

  • Covers customer's automobile insurance
    deductible up to $1,000*
  • Total coverage up to $100,000
  • Maximum loan term of 7 years
  • Maximum loan to value is 150%
  • Dealer profit participation reinsurance and retro programs available

Overage Details:

Protective's Guaranteed Asset Protection (GAP) is what your
customers need when total-loss insurance payouts leave them
stranded with an additional loan balance. GAP closes that
financial gap, enhances customer satisfaction and maximizes
your F&I profit potential.

Contact Us

Starr Motors
757-539-0214
Aftermarket@StarrMotors.com


Key Replacement Products - R.O.A.D. Key Replacement 

 Today's keys are very expensive to replace if they are lost, stolen or destroyed. Many keys incorporate computer chips for remote locking systems, trunks and ignitions. When keys need to be replaced, it's a costly endeavor that also includes reprogramming. The IAS ROAD Key Replacement program not only protects you against the expense of stolen or lost keys, but helps eliminate the hassles of an already stressful situation.
The ROAD Key Replacement program will replace lost, stolen or destroyed keys as well as include 24-hour emergency road service.

Benefits of IAS Key Replacement Program:
 Key replacement - In the event a customer's key is lost, stolen or destroyed, we will pay for a replacement.
 Lockout Service - If the customer's ignition key is locked inside the car, locksmith services are covered.
 24-hour Emergency Roadside assistance - Includes mechanical first aid, tire, battery and delivery service.
 Custom trip routing - Customer can receive a specially prepared map outlining their travel route.
 Auto rental discounts available from National, Avis, Budget and Hertz

For more information about the IAS R.O.A.D. Program Key Replacement program, call today at 800.346.6469, e-mail us, or register for IAS product information.

Key Valet 

 The IAS Key Valet program protects against the expense of stolen or lost keys. In addition to the standard benefits of our traditional IAS R.O.A.D. Key Replacement program, IAS Key Valet provides consumers:
24 hour home lock-out assistance - Will provide services to unlock your home and provide up to three key replacements.
Emergency message relay - Provides assistance relaying an emergency message to up to three family members, friends or business associates.

Contact Us

Starr Motors
757-539-0214
Aftermarket@StarrMotors.com


Dent and Ding Products
 
 The IAS door ding protection program protects cars and trucks against door dings and small dents without the need for expensive and time consuming body shop repairs. Paintless Dent Repair (PDR) was developed by automobile manufacturing production teams to permanently remove door dings and minor dents. The innovative PDR process uses specialized hand tools to manipulate and flex metal back into its original form.

Because PDR works from behind the vehicle's damage, it does not require sanding, painting or body fillers. This helps to retain the vehicle's resale value. In most cases, there is no evidence that a dent ever existed.
Quick and easy door ding repairs are performed by certified technicians in about the time required for an oil change.

Contact Us

Starr Motors
757-539-0214
Aftermarket@StarrMotors.com


Environmental Products - AutoArmor 

 The AutoArmor System keeps vehicles looking showroom new for years to come. AutoArmor offers protection for both inside and outside a vehicle - paint, fabric, carpet, vinyl and leather. A customer who buys the AutoArmor system has protection against fading, chalking, loss of gloss, tree sap, bird debris, as well as most spills.

Should something happen to the vehicle, the customer can have his or her vehicle professionally cleaned or buffed to repair the damaged surface and return it to original condition. AutoArmor also provides coverage to repaint or replace a damaged surface if it can not be returned to original condition.

Contact Us

Starr Motors
757-539-0214
Aftermarket@StarrMotors.com


Windshield Products - Crystal Fusion, Windshield Repair/Replacement
Windshield Repair/Replacement
 IAS' Windshield Repair or Replacement program covers stars, chips or cracks to the front windshield caused by road hazards. The Windshield Repair process bonds the glass together, restores strength to the windshield, improves the break's appearance and prevents the break from spreading. If the windshield can not be repaired, it is replaced at no charge.
Benefits of IAS Windshield Repair or Replacement Program:
Windshield replacement can cost as much as $1000 or more.
A professional technician will repair your damaged windshield. If unrepairable, your windshield will be replaced.
Saves on costly windshield deductible.
Three or five year plans available.

Crystal Fusion
 IAS partners with Crystal Fusion Technologies to apply their windshield product that helps keep vehicle windshields cleaner and stronger while significantly improving hazards associated with night glare and chips and cracks. More than just a coating that can peel and blister over time, Crystal Fusion molecularly fuses with glass to form a hydrophobic barrier enhancing visibility and strengthening the glass.
Roadside Assistance Products - R.O.A.D. Star
 The ROAD Star program is an affordable once a year windshield repair program packaged with full 24-hour roadside assistance.
Windshield repair covers any small cracks, stars or chips on the front windshield through a permanent process that bonds the glass together, restores strength, improves the break's appearance and prevents it from spreading.

Additional Roadside Assistance Benefits include:
 Towing assistance
 Battery service
 Lock-out assistance
 Flat tire assistance
 Fuel, oil, fluid and water delivery service

Contact Us

Starr Motors
757-539-0214
Aftermarket@StarrMotors.com


Tire & Wheel Products - R.O.A.D. InTire 

 The R.O.A.D. InTire program is a comprehensive tire and wheel repair and replacement guarantee. Coverage is not pro-rated, it is less expensive than traditional road hazard coverage - and there are no limits to the number of claims a customer can make on their tires. All replacement tires purchased are covered for the term of the contract. In addition, customers can have repairs and replacements completed at the location of their choice, including the selling dealership!


Benefits of IAS Tire & Wheel Programs:

    5 Year Repair or Replacement Road Hazard Guarantee (Passenger cars, trucks up to 1 ton) and 7 Year Repair or Replacement Road Hazard Guarantee (Motor homes / Travel trailers).
    One toll-free call does it all for free 24/7/365 "sign-and-go" dispatch service.
    Reimbursement for tires, wheels, valve stems, mount and balance, sales tax.
    On-the-spot assistance for tire related emergency.

Contact Us

Starr Motors
757-539-0214
Aftermarket@StarrMotors.com
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